How-to · Clients & CRM
Email a client
Send and read a project's email from the project itself, and use the Inbox when you want everything in one place.
Updated August 4, 2026
Email in Gliss goes out from your own domain and files itself under the project it belongs to. There are two places to work with it, and they answer different questions.
Email about one project
Open the project and go to its Messages tab. Everything there belongs to that project and nothing else does — its threads, its history, and a composer already addressed to the client.
- Open the project and click Messages (or the Email button in the project header — same place).
- Click New message, or click an existing thread to read it and reply underneath.
- Write your message. Template inserts a saved one; Draft with AI writes a first pass from what Gliss knows about the project.
- Click Send. The thread opens right there, so you can see what went out.
Type {{ in the message body to insert a merge field like the client's first name. Merge fields fill in per recipient when you send, not while you type.
A number on the Messages tab means the client has written and you haven't read it yet. Opening the thread clears it.
See every conversation at once
The Inbox in the top nav is the cross-project view: every thread from every project and brand, filterable by unread or awaiting your reply. Use it when you're working the whole day's mail rather than one client.
Each thread there tells you which project it's filed under, and that link takes you to the project's own Messages tab.
Knowing it arrived
Under each message you send, Gliss shows the furthest point it has confirmed — Delivered, then Opened, then Clicked — with the time it happened. A message with no caption yet hasn't been confirmed delivered.
Note
Those captions carry the date for a reason: a thread you're reading today may be months old. Check the caption before assuming a message is one you just sent.
If an address stops working
When an address hard-bounces or marks you as spam, Gliss blocks further sending to it and tells you why. That protects your domain's reputation — one bad address kept in rotation affects delivery for every client. Correct the address on the contact, and sending resumes.